| 快递实务 可考核指标点 |
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| 作者：佚名 专业建设来源：本站原创 点击数：81 更新时间：2016/3/9 ★★★ |
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可考核指标点
课程内容 |
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快递服务概述 |
快递服务的起源于发展 |
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快递服务的特点与分类 |
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快递业务网络 |
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快递服务环节与要求 |
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快递服务礼仪 |
快递服务礼仪 |
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快递业务员服务规范 |
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安全知识 |
国家安全 |
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信息安全 |
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职业安全 |
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快件接收与分拣 |
快件处理中心 |
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快件接收与分拣 |
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国际快件 |
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收寄流程 |
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电子商务快件及国际快件收寄 |
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快件派送
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快件派送基础知识 |
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快件派送流程 |
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客户服务 |
客户开发 |
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客户维护 |
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